COLLINSVILLE – Ameren Illinois announced this week it’s suspending service disconnections for residential customers, effective immediately, amid colder temperatures forecast the next several weeks in its service area and the recent increase in COVID-19 cases.
Friday’s action extends the disconnection moratorium to all residential customers through March 31, 2021.
The company urged customers experiencing financial challenges due to the novel coronavirus to take steps to save energy, and continue to pay whatever possible in order to avoid falling behind on energy bills.
“Even though we will not disconnect service for non-payment, it is still important for our customers to take action to ensure that they do not accumulate debt that will be too difficult to repay,” Richard J. Mark, Chairman and President of Ameren Illinois said. “Since the COVID-19 pandemic began, we have offered temporary relief measures, repayment plans up to two years, and more than $9 million in bill payment assistance. We continue to stress the need for customers experiencing difficulty paying their bills to call us and explore available funding resources and payment arrangements to get back on track.”
In September, Ameren Illinois extended the moratorium on disconnections for customers with adverse health conditions (including a household member recovering from COVID-19), customers who are eligible for assistance from the state’s Low Income Home Energy Assistance Program (LIHEAP), and customers who experiencing hardship caused by COVID-19.