ISP Working on New Service to Improve FOID Card Process

ISP Working on New Service to Improve FOID Card Process

SPRINGFIELD – Illinois State Police (ISP) officials are working on a new service to reduce a backlog of more than 60,000 new, changed or renewal requests for Firearm Owners’ Identification (FOID) cards, but it’s expensive and will take time.

ISP posted an update on their Facebook page Saturday, noting there are about “62,000 FOID applications under review which includes new, renewals and changes.”

FOID card holders will remain valid throughout the renewal process, as long as they apply for their card renewal prior to the expiration date on their FOID card.

ISP’s Firearms Services Bureau (FSB) is working on a solution to provide improvements and efficiencies to the call center. The new system allows for not only automated processes, such as completing an application without having to speak to an agent, it is also interactive. It will work in conjunction with the existing system and agents to populate their computer with information ahead of receiving a caller, to better and more quickly assist them.

Until improvements in the call center are completed, there are four methods for obtaining assistance with FOID/CCL related issues:

Applicants can call (217) 782-7980; visit the Illinois State Police FSB website and click the Firearms tab to find a section related directly to FOID/CCL, complete with a FAQ section; see video tutorials related to FOID/CCL on YouTube; or email ASKFOID@illinois.gov where a customer service agent can provide assistance.

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